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in Customer Serivice - 05 Nov, 2015
by Lynn Perkins - 2 comments

When you first learn about NPS, you might wonder how anyone could do it wrong, but, alas, mistakes are made. Here are 7 of the biggest.   As the new Director of Marketing for┬áPromoter, I’ve begun to immerse myself in all things NPS. For the uninitiated, NPS stands for┬áNet Promoter Score, a simple two question […]