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in Customer Serivice - 19 Nov, 2015
by Lynn Perkins - no comments

Image Credit:markus spiske | Flickr   There’s no shortage of endearing customer service stories — the hotel chef who flew to Singapore for special ingredients, the airline that went out of their way to let a grandfather say goodbye to his grandson or the retailer that organized a small army to recover a diamond earring from the […]

in Customer Serivice - 19 Nov, 2015
by Lynn Perkins - no comments

Image Credit:Pixabay   If loyal, long-term customers are your goal, you need to romance them right from the start, and continue to wow them with unexpected wins along the full customer lifecycle. At the end of the day, the earlier you understand that the focus is less about you and your business or success, and more […]

in Customer Serivice - 19 Nov, 2015
by Lynn Perkins - no comments

Image Credit:Phil Dowsing Creative/Flickr Changing your expertise changes the way you view and interact with the world. Watching extreme sports like white water rafting is thrilling from afar, but putting yourself in that raft allows you to gain a newfound perspective and appreciation for the sport and its athletes. Being a customer is an enduring […]

in Customer Serivice - 19 Nov, 2015
by Lynn Perkins - no comments

Image Credit:Disneyland Park Website When you think of Disneyland, what is the first thing that comes to mind? Kids? Happiness? Mickey Mouse? Last week, I spent time vacationing at “The Happiest Place on Earth,” and one key phrase kept popping into my head every time I looked around: Business perfection. You see, Disneyland is not only a […]

in Customer Serivice - 19 Nov, 2015
by Lynn Perkins - no comments

Image Credit:Picjumbo Influitive, a Toronto-based marketing technology startup, helps enterprise companies identify and mobilize their strongest online advocates to encourage referrals, references and product reviews. In 2013 Influitive was growing quickly, and execs wanted to follow the company’s own playbook by converting customers into advocates. To pull this off, Influitive “had to provide a phenomenal customer […]

in Customer Serivice - 19 Nov, 2015
by Lynn Perkins - no comments

Successful entrepreneurs thrive under competitive pressures. Instead of viewing competition as an obstacle, they see it as an opportunity. Image Credit:Monica Dipres Dharmesh Shah, co-founder and CTO of HubSpot, writes, “You are often your biggest competitor. You should not completely ignore your competition, but the biggest battle happens inside of the four walls of your startup’s […]

in Customer Serivice - 19 Nov, 2015
by Lynn Perkins - no comments

Image Credit: Shutterstock.com Your company’s most valuable asset doesn’t even show up on your financial statements. That asset is your customers. If you don’t have customers, you don’t have a business. You can outsource manufacturing capabilities, fill in gaps in management and even beg or borrow for products and services to sell, but there are […]

in Customer Serivice - 18 Nov, 2015
by Lynn Perkins - no comments

Image Credit:Texas A&M University/Flickr You started a company. You built a product. You shipped it to customers. Now the fun really begins! You’ll need to deal with complaints. Shipping issues. Lost messages. And maybe a bug or two. So, this next suggestion might seem like just another hassle for your small business, but: If you […]

in Customer Serivice - 18 Nov, 2015
by Lynn Perkins - no comments

Image Credit:Shutterstock In their book Start Your Own Business, the Staff of Entrepreneur Media Inc. guides you through the critical steps to starting your business, then supports you in surviving the first three years as a business owner. In this edited excerpt, the authors offer tips to help you create a credit policy that attracts customers […]

in Customer Serivice - 18 Nov, 2015
by Lynn Perkins - one comment

Image Credit:Shutterstock If email support is your core responsibility, then writing to communicate well is your art, and a professional must take his or her art seriously. In the same way an architect must be adept with his hands and have a love for mathematics, those who do customer support must exercise empathy and communicate […]