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Customer Serivice
in Customer Serivice - 16 Feb, 2016
by Lynn Perkins - no comments

Credit Image: A man looks at his phone as he walks past an advertising poster of the SoftBank telecommunications company in Tokyo October 16, 2015. REUTERS/Thomas Peter Japanese telecoms conglomerate SoftBank Group (9984.T) on Monday announced its biggest ever buyback in a bid to boost investor confidence, saying it will purchase up to 500 billion […]

in Customer Serivice - 09 Dec, 2015
by Lynn Perkins - no comments

Credit Image Mambembe Arts & Crafts | Flickr Putting your true self out there on Facebook or Twitter is pretty easy. Those networks are more casual, more “anything goes.” Being you on LinkedIn, a professional network (arguably the professional network), takes bravery.   We may fear what other professionals will think of us. Or we’re […]

in Customer Serivice - 26 Nov, 2015
by Lynn Perkins - no comments

Image Credit:Shutterstock The first step in snagging the best Black Friday deals is simple: You have to create a game plan. While that sounds easy enough — after all, all you have to do is figure out which stores have the biggest discounts on the items you want, and when they open — it’s getting more complicated to […]

in Customer Serivice - 19 Nov, 2015
by Lynn Perkins - no comments

Image Credit:Matt Plays   Q: What is the number-one marketing strategy when you sell consulting services to a small audience? Josh Fuhr Grand Rapids, Mich. A: Really good marketing begins and ends with your customer. Your customer. So to answer the question directly, the number-one marketing strategy when you sell consulting services (or any product or service for […]

in Customer Serivice - 19 Nov, 2015
by Lynn Perkins - no comments

Image Credit:Shutterstock Each day 10,000 Americans turn 65.  Despite the size of this market however, technology as a sector has been slow to address it.  There’s good reason to think that this is changing — senior-tech is now a mainstay at the Consumer Electronics Show and spending on such products is expected to more than double […]

in Customer Serivice - 19 Nov, 2015
by Lynn Perkins - no comments

Image Credit:markus spiske | Flickr   There’s no shortage of endearing customer service stories — the hotel chef who flew to Singapore for special ingredients, the airline that went out of their way to let a grandfather say goodbye to his grandson or the retailer that organized a small army to recover a diamond earring from the […]

in Customer Serivice - 19 Nov, 2015
by Lynn Perkins - no comments

Image Credit:Pixabay   If loyal, long-term customers are your goal, you need to romance them right from the start, and continue to wow them with unexpected wins along the full customer lifecycle. At the end of the day, the earlier you understand that the focus is less about you and your business or success, and more […]

in Customer Serivice - 19 Nov, 2015
by Lynn Perkins - no comments

Image Credit:Phil Dowsing Creative/Flickr Changing your expertise changes the way you view and interact with the world. Watching extreme sports like white water rafting is thrilling from afar, but putting yourself in that raft allows you to gain a newfound perspective and appreciation for the sport and its athletes. Being a customer is an enduring […]

in Customer Serivice - 19 Nov, 2015
by Lynn Perkins - no comments

Image Credit:Disneyland Park Website When you think of Disneyland, what is the first thing that comes to mind? Kids? Happiness? Mickey Mouse? Last week, I spent time vacationing at “The Happiest Place on Earth,” and one key phrase kept popping into my head every time I looked around: Business perfection. You see, Disneyland is not only a […]

in Customer Serivice - 19 Nov, 2015
by Lynn Perkins - no comments

Image Credit:Picjumbo Influitive, a Toronto-based marketing technology startup, helps enterprise companies identify and mobilize their strongest online advocates to encourage referrals, references and product reviews. In 2013 Influitive was growing quickly, and execs wanted to follow the company’s own playbook by converting customers into advocates. To pull this off, Influitive “had to provide a phenomenal customer […]