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Customer Serivice
in Customer Serivice - 19 Nov, 2015
by Lynn Perkins - no comments

Successful entrepreneurs thrive under competitive pressures. Instead of viewing competition as an obstacle, they see it as an opportunity. Image Credit:Monica Dipres Dharmesh Shah, co-founder and CTO of HubSpot, writes, “You are often your biggest competitor. You should not completely ignore your competition, but the biggest battle happens inside of the four walls of your startup’s […]

in Customer Serivice - 19 Nov, 2015
by Lynn Perkins - no comments

Image Credit: Shutterstock.com Your company’s most valuable asset doesn’t even show up on your financial statements. That asset is your customers. If you don’t have customers, you don’t have a business. You can outsource manufacturing capabilities, fill in gaps in management and even beg or borrow for products and services to sell, but there are […]

in Customer Serivice - 18 Nov, 2015
by Lynn Perkins - no comments

Image Credit:Texas A&M University/Flickr You started a company. You built a product. You shipped it to customers. Now the fun really begins! You’ll need to deal with complaints. Shipping issues. Lost messages. And maybe a bug or two. So, this next suggestion might seem like just another hassle for your small business, but: If you […]

in Customer Serivice - 18 Nov, 2015
by Lynn Perkins - no comments

Image Credit:Shutterstock In their book Start Your Own Business, the Staff of Entrepreneur Media Inc. guides you through the critical steps to starting your business, then supports you in surviving the first three years as a business owner. In this edited excerpt, the authors offer tips to help you create a credit policy that attracts customers […]

in Customer Serivice - 18 Nov, 2015
by Lynn Perkins - one comment

Image Credit:Shutterstock If email support is your core responsibility, then writing to communicate well is your art, and a professional must take his or her art seriously. In the same way an architect must be adept with his hands and have a love for mathematics, those who do customer support must exercise empathy and communicate […]

in Customer Serivice - 18 Nov, 2015
by Lynn Perkins - no comments

Image Credit:Shutterstock Over the last several years, the buzz has been incessant surrounding millennials, the age group born between 1980 and 2000. There’s a pretty good reason why there’s been a lot of talk regarding millennials. They outnumber baby boomers. Besides being the largest demographic in the marketplace, millennials have a different view regarding customer service that […]

in Customer Serivice - 05 Nov, 2015
by Lynn Perkins - 2 comments

When you first learn about NPS, you might wonder how anyone could do it wrong, but, alas, mistakes are made. Here are 7 of the biggest.   As the new Director of Marketing for Promoter, I’ve begun to immerse myself in all things NPS. For the uninitiated, NPS stands for Net Promoter Score, a simple two question […]

in Customer Serivice - 05 Nov, 2015
by Lynn Perkins - no comments

Customer experience is critical for your businesses success. Image Credit:Getty Images Customer experience is critical for your businesses success. It reflects highly on how your customers view and digest your product, and is crucial for their evaluation. Without a memorable customer experience, the actually functionality of your product is of little worth. What people remember […]

in Customer Serivice - 05 Nov, 2015
by Lynn Perkins - no comments

They help services like Uber and Airbnb maintain quality and trust, but user ratings are riddled with flaws.   Image Credit:Getty Images If you take Uber rides or hire helpers through TaskRabbit, you can thank the use of a five-star scale of user-generated ratings for the high quality of service. If you are an Uber driver or you task […]

in Customer Serivice - 03 Nov, 2015
by Lynn Perkins - one comment

The SBA brought together government contractors and entrepreneurs for nearly four hours of instruction in how small businesses can go to work for Uncle Sam. Here’s what we learned.   Image Credit:Getty Images Federal spending is up. No matter how you might feel about that politically, it means great opportunity for government contractors. And that […]